Guarantees
A written guarantee on every job
Exact terms vary by product and are confirmed in your quotation — and our aftercare team is here long after installation day.
What’s covered
The essentials, in plain English
Typically covered
- Frames and profiles against manufacturing defects
- Sealed glazing units against failure between the panes
- Hardware, locks and hinges
- Our installation workmanship
Typically not covered
- Accidental damage or misuse
- Wear items such as seals and lubricants beyond the initial period
- Damage from alterations made by others
- Issues reported without reasonable maintenance (see our care guides)
Need to make a claim?
Report the issue through our support centre with your order number and we’ll arrange an inspection or repair. Your guarantee documents are provided at handover — keep them somewhere safe.
Ready to transform your home?
Book a free, no-obligation design consultation. We’ll measure up, talk through options and give you a clear written quote.