Support centre
Help that doesn’t end at handover
Answers to common questions, plus servicing, repairs and replacement parts for your Beri Nyuy Group products.
Product care guides
Keep your windows, doors and roofline looking their best.
Guarantees
What your guarantee covers and how to make a claim.
Book a service visit
Adjustments, servicing and health checks.
Report an issue
Something not right? Tell us and we’ll put it right.
Replacement parts
Handles, keys, cylinders, hinges and seals.
FAQs
Common questions
Can’t find what you need? Send us a message below and we’ll help.
Servicing
Book a service visit
Stiff hinges, dropping doors or a yearly health check — our engineers service Beri Nyuy Group products and, in many cases, products fitted by others.
Repairs
Report an issue
If something isn’t right with your installation, tell us here. Have your order number ready if you can — we’ll prioritise getting it sorted.
Spares
Order replacement parts
Handles, keys, cylinders, hinges and seals — tell us what you need and we’ll confirm availability and price.
For anything else, use our contact page or call the team — we’re happy to help.
Thinking about a new project?
Book a free, no-obligation design consultation. We’ll measure up, talk through options and give you a clear written quote.