Privacy Policy

When you visit our website, contact us, or enquire about our services, we may collect the following information:

• Your full name.
• Your email address.
• Your telephone number.
• Your property address or project location.
• Details about the home improvement services you require.
• Photographs or other information you voluntarily provide about your project.
• Information relating to quotations, bookings, payments, and services.
• Communications you have with us.

We may also collect certain technical information when you visit our website, including website usage data, depending on the cookies and technologies used.

We collect and use your personal information for legitimate business purposes, including:

• Responding to enquiries and questions.
• Preparing quotations and estimates.
• Arranging consultations, appointments, and site visits.
• Providing and managing our home improvement services.
• Communicating with you about your project.
• Processing payments and maintaining business records.
• Handling complaints, queries, and customer support.
• Meeting our legal, tax, and accounting obligations.
• Improving our website and customer experience.

We will only use your information for purposes that are lawful and relevant to our business.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

We take reasonable and appropriate steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We aim to ensure that personal information is only accessible to people who genuinely need it for legitimate business purposes.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and deliver our services. These may include:

• Website hosting and maintenance providers.
• Email and communication service providers.
• Payment processing providers.
• Accountants and professional advisers.
• Contractors or suppliers involved in delivering your project, where necessary.
• Government authorities or regulators where required by law.

Where third parties process information on our behalf, we take appropriate steps to ensure that your information is handled securely and lawfully.

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time will depend on the type of information, the nature of our relationship with you, our legal responsibilities, and any potential legal claims.

When information is no longer required, we will take appropriate steps to securely delete or dispose of it.

Under applicable UK data protection laws, you have rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided below.

We may occasionally wish to inform customers about our services, offers, or business updates.

We will only send electronic marketing communications where we have the necessary permission or another lawful route permitted under applicable marketing and privacy laws.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

We will never make receiving marketing communications a condition of requesting a quotation or using our services.

Our website may use cookies and similar technologies to improve functionality, understand website performance, and enhance your browsing experience.

Some cookies are essential for the website to function properly. Other cookies, including certain analytics and advertising cookies, may require your consent.

Where consent is required, we will ask for your permission before placing those cookies on your device.

You can manage your cookie preferences through our website's cookie settings. Learn more in our Cookie Policy.

Our website may contain links to other websites or third-party services.

Please be aware that we are not responsible for the privacy practices, security, or content of external websites.

We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, or applicable legal requirements.

Any updates will be published on this page, together with the revised effective date.

We encourage visitors and customers to review this page periodically.

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us: